Privacy Policy

We collect the following categories of information.

We use your information to:

• Provide, administer, and improve the Services, including coordinating telehealth consultations, prescriptions, and medication fulfillment through our clinical partner and contracted pharmacy network
• Verify your eligibility for the Services, including verification of your state of residence
• Process payments and refunds
• Communicate with you about your account, treatment, appointments, refills, and customer support inquiries
• Send you marketing and educational communications about our Services, where permitted by law and consistent with your communication preferences
• Maintain the security, integrity, and proper functioning of the Site and Services
• Comply with applicable laws, regulations, legal process, and our legal obligations, including those under federal and state healthcare and telehealth laws

We do not sell your personal information. We do not use or disclose your health information for marketing purposes without your written authorization where such authorization is required by law.

We share your information only as necessary to operate the Services and as described below.

We do not sell your personal information, and we do not share your health information for the targeted advertising purposes of third parties.

The Anti Aging and Wellness Institute offers an SMS/text messaging program to provide users with communications related to their accounts, appointments, inquiries, purchases, and requested services. These messages may include appointment confirmations and reminders, scheduling updates, account notifications, payment or order confirmations, follow-up communications, and customer service messages. Users who provide separate consent to receive marketing messages may also receive promotional messages, including special offers, discounts, service updates, and new program announcements.

Users may opt in to receive text messages by entering their mobile phone number and checking the applicable SMS consent checkbox on our website, intake forms, appointment forms, or other electronic forms. Consent to receive marketing text messages is not a condition of purchasing any products or services. Transactional and marketing consent options are presented separately, and consent checkboxes are not preselected.

Message frequency may vary depending on the user's activity, appointment schedule, service requests, and communication preferences. Message and data rates may apply. To stop receiving messages, reply STOP to any text message. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service, messaging delivery, scheduling, or technical support, is permitted only as necessary to provide those services. SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.

Information that relates to your past, present, or future physical or mental health, the provision of healthcare to you, or payment for healthcare is "Protected Health Information" under the federal Health Insurance Portability and Accountability Act ("HIPAA"). Your Protected Health Information is handled in accordance with HIPAA and applicable state health-information laws, and is held by our clinical partner as the platform of record for telehealth encounters.

You will receive a Notice of Privacy Practices from the applicable clinical provider at the time of your intake or first clinical encounter, where applicable to the Services you receive. The Notice of Privacy Practices describes your rights under HIPAA in detail and how your Protected Health Information is used and disclosed for treatment, payment, and healthcare operations.

The Site uses cookies and similar tracking technologies (such as web beacons and pixel tags) on general informational pages to operate the Site, remember your preferences, measure site performance, and support marketing analytics. These technologies do not collect health information, and we do not deploy advertising or analytics trackers on intake forms, eligibility screens, or any other pages where you submit health information.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Site.

Depending on your state of residence, you may have rights regarding your personal information under applicable state privacy laws, including the California Consumer Privacy Act, the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Florida Digital Bill of Rights, and similar state laws. These rights may include:

• The right to know what personal information we collect, use, and share about you
• The right to access a copy of your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information, subject to legal and regulatory retention requirements
• The right to opt out of the sale or sharing of personal information for targeted advertising (we do not sell or share personal information for these purposes)
• The right to non-discrimination for exercising any of these rights
• The right to appeal a denial of a privacy request, where provided by state law

To exercise any of these rights, contact us using the information in the Contact section below. We will respond within the timeframes required by applicable law and may request information necessary to verify your identity before fulfilling your request.

Patient health information rights under HIPAA - including the right to access, amend, and receive an accounting of disclosures of your Protected Health Information - are addressed by the applicable clinical provider's Notice of Privacy Practices.

We retain your information for as long as necessary to provide the Services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Health-related and clinical records are retained in accordance with applicable federal and state healthcare record-retention laws. Marketing and lead information is retained for up to three years from your last interaction with us, after which it is deleted unless retention is required by law.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction. These include access controls, encryption in transit, vendor due diligence, and contractual safeguards with service providers that handle your information. No method of transmission over the Internet or electronic storage is fully secure, and we cannot guarantee absolute security.

The Services are not directed to, and we do not knowingly collect information from, individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. Where appropriate, we will provide additional notice (such as a notice on the Site or by email). We encourage you to review this Privacy Policy periodically.

For questions about this Privacy Policy or to exercise any of the rights described above, contact us at: